Phoenix FAQ

What Time Do We Start Our Moves?

7:00 – 7:30, depending on the area.

Do We Have Hidden Charges?


How Do We Handle Furniture?

We pad and shrink wrap all furniture.

Do We Perform Background Checks on All Employees?


Do We Use Day Labor?


Do We Offer Full Value Protection?

We have several options for our customers.

What Kind of Moving Equipment Do We Have?

High cube 26′ box truck with granny.

Do Any of Our Trucks Have Lift Gates for Heavy Items?


Are All of Our Employees Drug-Tested?


Do We Have Climate Controlled Storage?


Will Our Employees Smoke in Your Home?


Will Our Company Protect Your Flooring?


What Heavy Items Do We Move?

Pianos, sofas, large tool chests, grandfather clocks, etc.

How Do We Handle Antiques?

Depending on the type of antique, we normally secure them in crates.

Should All Art, TVs & Lamps Be Boxed?


Do We Provide Wardrobe Boxes?

Yes. Between 8 and 10 on every truck.

Do We Assemble and Reassemble Furniture?


What Form of Payment Do We Accept?

Visa, MasterCard, Discover, cash, and check.

Are We with the American Moving Association?


Are We with the BBB?

Yes, we have an A+ Rating!

Do We Offer In-Home Estimates?


Do We Offer Senior or Veteran Discounts?



Bannister Moving & Storage has been helping customers since the late 1980s move their homes or offices smoothly and efficiently. Our service is designed to provide you with honest, dependable, and affordable service. That means we do what we say, we treat you with respect, and we take care of your belongings. After 25+ years of experience, we’ve know what people need to know before a move. Let us provide you with some advice and answers for some of the most commonly asked questions!


When Should I Move?

Movers get the most requests during the winter holidays, the end of the month, or during the summer months. If you try to move during less common moving periods, it will be far easier to find the most convenient time slot for your move. In other words, if you can help it, try to move in the spring or fall, during the middle of the month or so. Try to avoid holiday weekends as well!


When should I call a mover?

One month to six weeks’ notice is preferable for both you and your moving company. The more lead time that you provide, the more likely we will be able to help you move at the exact time slot you request. While our team is always willing to make your schedule work, you’ll have more peace of mind when you call us sooner.


Will My Shipment Be the Only One in the Moving Truck?

For local moves within Arizona, your belongings will almost always be the only ones in the truck. If that’s not the case, don’t worry—we always clearly separate different households’ belongings and keep them secure in different portions of the truck.


What should you do with plants when moving?

It is recommended that you transport your plants personally in the family car. We cannot accept responsibility for your plants, as being in our trucks will likely deprive it of the light and water it needs (even over short distances).


Do movers offer insurance coverage?

We offer two packages: Full Coverage Protection, and Declared Value Protection. Even if you do not purchase an insurance package, we provide basic coverage at no charge for $0.60 per pound for any damaged items. However, this only provides for the weight of an item and not its actual value; for lightweight electronics and computer equipment, we recommend more comprehensive protection.


What Is Full Coverage Protection?

FCP provides for the full cost of replacement or repair for any item lost or destroyed during a move, up to the amount declared to be the full value of your total items. The minimum valuation for this package is $4.00 per pound of your total shipment. The cost of replacement is valued at the current price, not the depreciated cost of the item. Replacement protection includes sets and pairs, common with furniture.


What Is Declared Value Protection?

DVP lets you be reimbursed for lost or destroyed belongings at its depreciated cost (limited by the total declared value of shipment). The minimum valuation of DVP coverage is $1.25 per pound of your belongings. If your items ever get damaged or lost during the move, you would receive cash for the depreciated value of each item.


Should I empty my drawers before moving?

For clothes and lightweight, durable items, no. You don’t have to empty your dressers of clothing, which makes your move even more convenient. Just be sure that the drawers are secured. For jewelry and breakable items, however, you’ll need to pack those securely in a separate box. We recommend that you keep as many valuables as possible in the family car. However, our moving experts are more than happy to take extra care of your valuable belongings!


Do I Need to Be There When Movers Arrive?

Yes, and at the end as well. While you don’t have to be there for the entire move, you do have to sign paperwork at the start and at the finish to ensure everything is accomplished the way you want it. While you’re free to leave while we work, questions do come up during the move—to make sure it goes by efficiently, you may want to be on hand to provide answers. If you absolutely cannot be there for the move, you can fill out a form to assign someone to sign and act on your behalf.


How Can I Prepare My Appliances for Moving?

In general, make sure they are unplugged. The refrigerator must be emptied of perishables, and the washer must have a stabilizer installed. You will be put in touch with an appliance professional to make sure this process is handled correctly!


How Can I Pay for Moving Services?

Virtually any form of payment works with us: cash, check, money order, debit card, or credit card. In the event that your employer is paying for the move, we also accept prearranged invoices and billing from your company. As long as your method of payment is settled and decided prior to your move, it shouldn’t be an issue!


How Do I Protect My White Carpet when moving?

We can use rug runners to prevent damage or dirt to your carpet. If you are concerned about your carpet, let your moving coordinator know! They will make sure your movers know to protect your carpet prior to entering.


Do You Move High-Value Items, Such as Jewelry?

Yes! In order to pack it appropriately and to ensure we have the right supplies, let us know ahead of time about items of extraordinary value. This includes money, jewelry, antiques, collections, and other fragile or priceless items. In general, however, we recommend transporting your valuables with you whenever possible. It’s not that we can’t transport them—we just know that it’s better for your peace of mind!


What Is Considered an Item of “Extraordinary Value”?

Any item that is worth over $100 per pound is considered an item of extraordinary value. Classifying these items for shipment requires a few extra forms. For example, to transport these, you’ll need to sign a High Value Inventory form, as well as fill out the “Extraordinary Value Article Declaration” section of the Bill of Lading.



How Long Does It Normally Take to Pack Up a Home?

This depends upon the size of your move. Normally, allow one full day for packing. This is usually scheduled one day prior to the actual loading date. Additionally, allow one full day for the loading of all your house hold items into the moving truck.


I Have Not Moved Before. How Can A Moving Company Help Me?

You will be assigned a project manager who will work with you throughout your move. This includes planning, preparation, and transportation. From there, we will take care of the details and let you know what to expect during the moving process.


How Do Moving Companies Deal with Last Minute Changes?

Change can’t always be avoided. At Bannister moving, we remain flexible throughout the moving process so that we can deal with change efficiently and effectively. Our experience and resources enable us to adapt to change without disrupting the moving schedule.


Is Your Storage Air Conditioned?

It depends on the location of the warehouse.

Our warehouse in Phoenix is cooled by an evaporative cooler. The temperature may vary from 50 degrees in the winter to 90 degrees in the summer, but we have had no problems regarding damage because of the storage environment. We also have air conditioned storage available at our Phoenix warehouse, which is a separate, secured area, and kept at a constant temperature of 79 degrees.


Can My Possessions Be Stored Temporarily?

Your possessions can be stored temporarily in a local storage facility or at your agent’s warehouse if you can’t pick them up immediately. If you do choose a storage facility, you will be responsible to cover all storage, delivery, and handling charges from the warehouse. In addition, you will be responsible for the insurance charges and coverage. Depending upon the type of storage, those will vary.


Do You Go Out to the Home and Give Free Estimates?

Yes! As long as we have a Bannister Moving & Storage office in the same area as your home, we will be happy to provide you with a free written estimate. In most cases, we will give you a guaranteed price, or customer benefit estimate.


Who Can I Call If I Have Questions?

Your moving coordinator can answer any of your questions during the move. At Bannister Moving & Storage, we are involved throughout the course of your move. We’ve determined that a single point of contact to answer your questions and concerns is the most efficient and helpful approach for customers.


Will A Moving Company Protect My Upholstered Furniture?

We use a special procedure called “padding and shrink wrapping” that protects your furniture from being damaged in any way. The padding is made up of heavy duty moving blankets that are put on your furniture before the shrink wrapping is wrapped completely around your furniture item. The shrink wrap is made up of a heavy-duty plastic, which is very sturdy and helps to prevent soil and damage.


How Long Does It Normally Take to Pack Up a Home?

This depends upon the size of your move. Normally, allow one full day for packing. This is usually scheduled one day prior to the actual loading date. Additionally, allow one full day for the loading of all your house hold items into the moving truck.


Is There Anything That Can’t Be Transported During a Move?

We will not transport pets or plants on a truck. Additionally, we cannot transport hazardous materials or other items that may damage your possessions.


These cannot be moved with other belongings:

• Spray Aerosols
• Spray Paints
• Gas Cans
• Varnish
• Batteries
• Car Batteries
• Matches
• Cleaning Fluids
• Nail Polish
• Nail Polish Remover
• Corrosives
• Ammunition
• Explosives
• Detergents
• Anything Flammable
• Please consult your moving agent if you think that you have anything else that may not be safe to transport on the moving truck.


How Do I Know What My Moving Charge Will Be?

If moving out of state, the weight of your belongings combined with miles traveled will determine charges. Your moving agent can further explain charges covered in your estimate, including packing, crating, uncrating, and insurance coverage. Local moves are charged according to time. Usually, we charge by the hour for one truck and two men or the appropriate number of trucks and men required. Packing of cartons is normally charged by the carton, depending on the box size.


How Are Binding and Non-Binding Moving Estimates Different?

Unless further services are asked for, binding estimate guarantees the price of the services. In a non-binding estimate, you pay a charge determined by the actual weight of the shipment and the actual services completed.


Where Do “Extra Charges” Come from?

Do you have an attic, crawl space, or storage shed? Often, these areas are forgotten during estimate and remembered only when it is time to load the truck. The cost of moving these additional items would have to be added to the estimate. To avoid this situation, be sure you have shown all of these areas to your moving agent.

There are other services that may come up that may not have been anticipated at the time of the estimate, such as excessive distance from the truck to your residence, flights of stairs or unpacking of boxes that weren’t initially anticipated.


Do Moving Companies Charge Extra for Multilevel Buildings?

If you live on the second or third floor, we may have to charge for “stair carries.” This charge also applies to single-family homes with more than seven stairs leading to the entrance of the home. Your moving agent will let you know if the situation at your current home will require these charges. Since your moving counselor does not visit your new home, you will have to let him / her know about the layout.


What If the Moving Truck Can’t Park Close to the House?

If we are not able to park the truck close to an entrance to your home, you may be charged for a “long carry.” Often, tree branches grow low over roadways not allowing for the height of a truck. Narrow streets and driveways can restrict accessibility to your home, making it necessary for the driver and helpers to carry your belongings a longer-than-normal distance. If the distance from your home to the truck is too great for the driver and helpers to carry your belongings, we may need to load your belongings on a smaller “shuttle” truck before placing them on the actual moving truck. Use of a shuttle truck is also an additional charge.


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(866) 247-5971

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